SwiftShifts Terms of Service
Cancellation Policy
Standard Cancellation Terms
The following cancellation policy applies to ALL events posted on SwiftShifts and cannot be modified by individual businesses:
Free Cancellation
- Events cancelled 36+ hours before start time
- No penalty or strike applied
- Workers automatically notified
Graduated Penalties
- 24-16 hours before: Strike may be applied
- 12-8 hours before: Strike placed on account
- 6-4 hours before: Strike + coaching required
- Less than 1 hour: Strike + suspension + review
Strike System & Account Suspension
Strike 1-2
Warning issued
Account remains active
Strike 3-4
Final warning
Account under review
Strike 5
Permanent suspension
Account terminated
Strike Reset Policy:
- Strikes are permanent and cannot be removed
- Admin may reset strikes only in exceptional circumstances
- Appeals must be submitted to customer service
Pricing & Service Charges
22% Service Charge Model
All position rates are determined by SwiftShifts admin based on:
- Position complexity and skill requirements
- Market rates and regional standards
- Experience level needed
- Event duration and conditions
Pricing Process:
- Business submits position requirements
- Admin evaluates and proposes base rate + 22% service charge
- Business approves or negotiates pricing
- Position becomes available to workers
User Responsibilities
Business/Manager Responsibilities
- Provide accurate event information
- Honor approved pricing rates
- Maintain professional workplace environment
- Pay workers promptly through platform
- Comply with cancellation policies
Worker Responsibilities
- Complete profile verification process
- Maintain professional conduct
- Arrive on time with proper attire
- Complete work as agreed
- Comply with position cancellation policies
Platform Rules & Enforcement
Suspension & Termination
SwiftShifts reserves the right to suspend or terminate accounts for:
- Repeated unauthorized cancellations (5-strike rule)
- Fraudulent activity or misrepresentation
- Violation of platform terms or professional conduct
- Non-payment or payment disputes
Appeal Process
Suspended users may appeal by contacting our Service Department with detailed explanation and supporting documentation.
Last Updated: January 23, 2025
By using SwiftShifts, you agree to these terms and conditions.