Cancellation Policy Explainer
Understanding SwiftShifts's cancellation rules with interactive examples
Cancellation Timeline: 24-Hour Rule
Safe Zone: 16+ Hours Before
Cancel anytime 16 or more hours before your event (24+ hours recommended)
- ✓ No cancellation fee
- ✓ Workers get adequate notice
- ✓ Strike system applies for unauthorized cancellations
Warning Zone: Under 16 Hours Before
Cancellation fee applies due to short notice
- ⚠️ 15% cancellation fee applies
- ⚠️ Short notice for workers
- ⚠️ Strike system applies for unauthorized cancellations
5-Strike Suspension System
Strike Progression
1
2
3
4
5
Click the demonstration scenarios below to see strike progression
Current Status: No strikes - Account in good standing
Strike Consequences
- Strikes 1-2: Warning Only
- Strikes 3-4: Final Warning
- Strike 5: Permanent Suspension
Interactive Scenarios
Click on different scenarios to see how the cancellation policy applies:
Good Cancellation
Cancel 30 hours before event (Wedding Reception)
Warning Cancellation
Cancel 12 hours before event (Corporate Event)
Poor Cancellation
Cancel 2 hours before event (Birthday Party)
Multiple Strikes
Simulate multiple cancellations
Cancellation Fee Calculator
Calculate your potential cancellation fee
Quick Reference Guide
✓ Best Practices
- Cancel as early as possible (24+ hours ideal)
- Communicate directly with claimed workers
- Consider rescheduling instead of canceling
- Plan events with buffer time for uncertainties
✗ Avoid These Mistakes
- Last-minute cancellations (under 16 hours)
- Repeated cancellation pattern
- Ignoring worker communication needs
- Canceling due to poor planning
Need Help or Have Questions?
Our Service Department is here to help with policy questions and account appeals.